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Connecting People and Technology to Deliver the Best Customer Experience

Connecting People and Technology to Deliver the...

By : Bill Schimikowski, VP, Customer Experience, Fidelity Investments
How To Use Artificial Intelligence To Refine Raw Data Into High-Performance Fuel

How To Use Artificial Intelligence To Refine...

By : Jim Iyoob, Chief Customer Officer, Etech Global Services
Why an Integration of Digital + Human Customer Experience is Smart

Why an Integration of Digital + Human Customer...

By : Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Building a Customer Experience Digital Landscape through Self-Service Offerings within the Property & Casualty Insurance Industry

Building a Customer Experience Digital Landscape through Self-Service Offerings within the Property & Casualty Insurance Industry

By : Jeremy Pope, Senior Director of Consumer & Policy Services, Citizens Property Insurance Corporation
Managing Customer Care in an Era of Digital Transformation

Managing Customer Care in an Era of...

By : Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan
How Customer Experience is Getting in the Way of a Great Customer Experience

How Customer Experience is Getting in the...

By : Yasminka Nemet, Chief Marketing and CCO, MV Transportation
Reshaping Customer Management

Reshaping Customer Management

By : Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
Top 10 Customer Experience Solution Companies - 2018
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